Help Desk end-user support


Help Desk end-user support

  • Job Summary:

    Help Desk specialist is responsible for front line end user support by answering calls, resolving basic technical issues and providing exceptional customer services. Candidates will need to possess basic knowledge of the services provided, have excellent communication skills, ability to work calmly under pressure and be able to talk about technical issues related IT.

    Essential Duties:

    •  Provide customer phone support, resolve technical issues, log and escalate calls as appropriate
    •  Answers incoming calls in a professional, friendly and timely manner
    •  Builds a strong relationship with end users by projecting a positive attitude and providing helpful support
    •  Will have a necessary understanding of our services
    •  Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions
    •  Will work to handle any user problems before finding it necessary to escalate the issue to a higher level
    •  Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction

    Required Qualifications: 

    • Аssociate or Technical School degree preferred or equivalent combination of education and professional work experience
    • Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity and proprietary applications
    • Proficient troubleshooting skills

    Additional Information:

    •   Shift for this position can vary between first, second and third level of support
    •   Operations are 24 hours a day for on-call time
    •   Carrying on duty
    •   No Certifications required
    •   Proficiency in English / recommendedB2, C1

    About the Organization:

    Stone Computers provides an opportunity for certification and permits from all the major manufacturers. Business analysts, architects, we have expert staff to advise clients in making the best fit technology solutions.

    In addition to selling products, Stone has the capabilities and resources to consult, configure, install, implement and support what we sell. 

    Maintenance activities include:

    • 24/7 Help Desk
    • Cloud services
    • Enterprise systems and storage solutions including data migration, replication, disk/tape storage management
    • Virtualization
    • Managed services support
    • Integration and configuration solutions
    • Monitoring and operations solutions
    • Advanced printing solutions
    • System refresh and installation solutions
    • Networking and infrastructure solutions